The Daelim Service Plan includes several key components, each aimed at providing comprehensive support and services to their customers.
Daelim’s Service Plan focuses on timely delivery, comprehensive warranty coverage, accessible customer service, prompt response for remote and field services, emergency solutions, a return policy for defective products, regular product usage tracking, and reliable spare parts service.
Daelim ensures timely design and production of drawings as per the confirmed plan, meeting technical requirements, and reasonable transportation arrangements for delivery to the site for use. Customers can track production pictures and schedules through an online order tracking system.
Daelim offers a two-year warranty on all transformers, adhering to international and industry standards. The warranty covers unconditional replacement and economic losses for issues not caused by human factors.
Daelim provides 24/7 pre-sales and after-sales service. Customers can reach out to specific email addresses for technical problems, and Daelim's engineering team will address these issues promptly.
Daelim offers remote installation, debugging training, and on-site service support. They respond to service requests with a quotation and dispatch technicians or local partners within two weeks for on-site support, including product design, installation, performance optimization, and troubleshooting.
In case of major or serious failures, Daelim provides 24/7 remote guidance and can send technicians for on-site troubleshooting within two weeks. They also provide a detailed accident analysis report after each fault resolution.
For major product quality issues post-acceptance, Daelim either performs local repairs, returns the product for factory repairs, or provides new products with the same specifications until the issue is resolved.
Daelim offers a detailed product usage tracking service plan, including time arrangement, method, purpose, and content. They provide biannual tracking services and written reports highlighting equipment and system operation trends, preventive errors, performance optimization, system security, and suggestions.
To ensure timely overseas supply and after-sales service, Daelim maintains close contact with various suppliers. They can quickly provide spare parts of the same quality and performance during the after-sales service process to ensure normal equipment operation.